87. Conflict & Change: How to Lead Your Clinic Team
In this episode, Dr Jordan Vollrath sits down with Mike Zimic, founder of Human Scaffold and leadership coach to medical clinics across Canada, to work through a real clinic scenario: a new intake process that…
In this episode, Dr Jordan Vollrath sits down with Mike Zimic, founder of Human Scaffold and leadership coach to medical clinics across Canada, to work through a real clinic scenario: a new intake process that sparks a staff mutiny. They unpack why healthcare teams resist change, how social risk fuels passive-aggressive behaviour, and how to build the trust, candor and "discomfortable" culture that lets a clinic team grow.
Hosted by Dr Jordan Vollrath and produced by Cherry Health
00:00 – Introduction to Mike Zimic and Human Scaffold
01:07 – Scenario: a new intake process sparks a staff mutiny
03:03 – Why clinic teams resist change
03:58 – Divide and conquer: one-on-one stakeholder feedback
05:33 – "Don't do nothing": seizing the opportunity for change
07:04 – Fear of running late: the real source of the pushback
09:56 – Social risk, passive aggression and the after-meeting group chat
13:10 – Lowering the activation energy for honest feedback
14:25 – Building trust and psychological safety at work
15:38 – Being "discomfortable": making discomfort sustainable
17:09 – The comfort zone exercise: where do you spend your day?
22:32 – Navy SEALs and practising discomfort
23:32 – Mike's inspiration: from high school drama teacher to leadership coach
25:23 – Book and conference recommendations for clinic leaders
28:15 – Where to find Mike and Human Scaffold
Connect with us!
Mike Zimic on LinkedIn: https://www.linkedin.com/in/mikezimic
Human Scaffold on Instagram: https://www.instagram.com/thehumanscaffoldexperience
Dr Jordan Vollrath on LinkedIn: https://www.linkedin.com/in/jordanvollrath/
Resources mentioned:
How Minds Change by David McRaney
Thinking, Fast and Slow by Daniel Kahneman
Ontario Medical Group Managers Association (OMGMA)
Alberta Association of Medical Clinic Managers (AAMCM)
Medical Group Managers Association of Canada (MGMAC)
Learn more:
Find out about Cherry Health's medical and healthcare recruiting solutions: https://ca.cherry.health/
Find out about Human Scaffold and take the team questionnaire on the homepage: https://www.humanscaffold.com/
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