78. Revolutionizing Patient Experience: The WaitWell Story

In this episode, Jordan Vollrath interviews Shannon Vander Meulen, the founder of WaitWell, a platform designed to streamline the patient experience in healthcare settings. Shannon explains how WaitWell allows patients to book appointments and join waitlists via mobile devices or computers, significantly reducing the stress associated with waiting for healthcare services. The platform not only enhances user-friendliness but also provides transparency regarding wait times, enabling patients to use their waiting time productively. Shannon shares her inspiration for creating WaitWell, stemming from her experiences in managing a motor vehicle office where inefficiencies in waiting processes were evident.

Hosted by Dr Jordan Vollrath and produced by Cherry Health

00:00 – Opening
01:24 – Introduction to WaitWell (conversation begins)
03:22 – How WaitWell Works
06:01 – Inspiration Behind WaitWell
08:59 – Expanding into Healthcare
12:21 – Patient Experience and Engagement
13:53 – Cherry Health
16:46 – Introducing Waillo: AI in Healthcare
20:29 – Real-World Applications and Insights
24:16 – Future of WaitWell and Waillo

Shannon Vander Meulen is a subject matter expert in service delivery optimization. She is adept at leveraging technology to streamline processes. Before co-founding WaitWell, Shannon owned and managed a large government registry office. She also has 15+ years of classroom experience in Higher Education. Shannon leads the marketing team at WaitWell to build awareness of WaitWell and how queue, booking, and workflow technology can improve service for customers, staff, and administration at busy service locations everywhere.

Connect with us!
Shannon Vander Meulen on LinkedIn: https://www.linkedin.com/in/shannonvandermeulen/
WaitWell on LinkedIn: https://www.linkedin.com/company/waitwell/
Dr Jordan Vollrath on LinkedIn: https://www.linkedin.com/in/jordanvollrath/

Learn more:
Find out about Cherry Health's medical and healthcare recruiting solutions: https://ca.cherry.health/
Find out about WaitWell software: https://waitwellsoftware.com/

Subscribe to Leaders in Healthcare for more of the innovators and experts shaping healthcare.

#WaitWell #HealthcareTechnology #PatientExperience #AppointmentBooking #AIinHealthcare #ShannonVanderMeulen #PatientWaitTimes #HealthcareEfficiency #DigitalHealthSolutions #Waillo