Healthcare HR
Healthcare HR
Healthcare HR
Healthcare HR
Healthcare HR
Healthcare HR

Medical Office Assistant services that outperform in-house staff.

Practice Optimization & Services

Your clinic's success depends on the quality and performance of your staff. As Clinic Owners and Operators ourselves, you can trust HealthCare HR to meet your needs and expectations!

We have partnered with a large international company that provides virtual support to some of the world's largest companies. Together, we are now providing virtual HIPAA / PHIPA compliant administrative support to healthcare companies 24/7. Our staff is able to communicate with patients over the phone or through a secure messaging service, schedule appointments, and handle administrative tasks such as attaching and categorizing test results to patient files.

We look forward to helping ease your administrative burden, allowing you to spend your time focusing on what matters: You, your staff, and your patients' wellness!

Virtual MOAs who work like part of your team

Virtual medical office assistants who work like part of your team

Built by clinic owners and operators, HealthCare HR provides HIPAA / PHIPA compliant virtual admin support: phones, secure messaging, scheduling and back-office tasks, so your in-person staff can focus on the patients in front of them.

What your virtual MOA takes off your plate

  • Answering the phones Patients reach a trained agent instead of a busy signal, with no need to change your phone system.
  • Secure patient messaging Agents communicate with patients through a secure messaging service.
  • Scheduling appointments Bookings, changes and cancellations handled the way your clinic runs them.
  • Back-office admin Attaching and categorizing test results to patient files, and the other computer tasks that pile up.
Virtual MOAs who work like part of your team

Don't leave anything to chance

Don't leave anything to chance

Ever hired and trained new staff only to find out they aren't reliable or capable of doing the job? With HealthCare HR you can train multiple new agents at the same time and have them compete for the available positions, while saving money.

  • Training done your way Your most experienced staff train your virtual MOA live over screen share in MS Teams, Google Meet and similar tools.
  • Workflow documents An experienced trainer works with you to create a workflow document, so you never have to train staff again.
  • Hire quickly Your new MOA can be working for you in just 4 weeks.
Don't leave anything to chance

Built by clinic owners, for clinics

Built by clinic owners, for clinics

In 2022 the founders' own Ottawa clinic was in a staffing crisis: managers answering phones, senior staff stuck retraining new hires, and costs climbing. When they couldn't find an affordable virtual MOA service that met their standards, they built one.

Built by clinic owners, for clinics

HealthCare HR FAQ

Frequently asked questions

What service do you offer?

Virtual administrative support, phone and back office, exclusively for healthcare organizations.

When is the service available?

24 hours a day, 7 days a week.

Where do you offer the service?

All across Canada. Agents are 100% fluent in English.

What is the minimum commitment?

One admin working 40 hours per week.

Do I need to change my phone system?

No. There's no need to change your phone system.

How long is the contract?

Every clinic starts with a 3-month trial. The contract term is 1 year and renews annually if you choose to continue.

How is patient information protected?

Staff follow HIPAA and PHIPA compliant privacy guidelines and work under supervision in a secure, restricted-access environment where recording devices are not allowed.

Do you carry liability insurance?

Yes, a full complement including Professional Liability (Errors and Omissions), Cyber and Privacy breach coverage.

HealthCare HR FAQ

What people are saying

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